Shipping and Returns
We make every effort to ship your order within 2-4 business days of receipt, providing we have it in stock.
We ship most items UPS Ground, and occasionally US Post.
Please allow 4-5 weeks for delivery if your order includes a custom-made item. This includes the following: lay robes, koromo, rakusu, zagu, kesa, belt, ceremony whites. Please allow 8-10 weeks for the Summer and Winter Koromo.
Since 2002, we have shipped all over the world. We’ve sent cushion sets to Great Britain, Rin Bells to Brazil and Lay Robes to Japan. International rates are calculated at checkout. We use USPS International which has the best rates.
Please email us at firstname.lastname@example.org with any questions. No matter where on the globe you call home, we are happy to ship you what you need. If you live in Bolivia, Angola or Kazakhstan, we look forward to hearing from you!
Returns and Exchanges
You may return most items you purchase from Still Sitting within 30 days of delivery for a full refund. If the return is a result of our error, we will refund your return shipping cost. If there is no error on our part, you pay the return shipping. The only items you may NOT return freely are those that are made to order, any robes that we require measurements for, and custom-made cushions. If however you are dissatisfied due to an error we have made in your custom-made order, you may return the item within 30 days of delivery, and we will refund your return shipping costs.
Please send your return to:
9130 SW Cemetery Road
Vashon, WA 98070