Shipping and Returns

Production Time

We make every effort to ship your order within 2-4 business days of receipt of order, providing we have it in stock. In December we make every effort to ship same day or next day.

We ship most items via UPS Ground and other, usually small items USPS.

Please allow a 6-7 week production time for delivery if your order includes a custom-made item. This includes the following: Zagu, kesa, and ceremony whites.

Holiday Shipping 2025 🎄

UPS

UPS does not guarentee delivery at Christmastime, but does make every effort to deliver according to their standards. To have a high probability of receiving a UPS items (Most orders over one pound in weight) shipping to the continental US delivered on or before Wednesday,
December 24, order before:

Yellow Area (1 Day): 8am PST, Tuesday, December 23
Mustard Area (2 Day): 8am PST, Monday, December 22
Green Area (3 Day): 8am PST, Friday, December 19
Red Area (4 Day): 10am PST, Thursday, December 18
Orange Area (5 Day): 10am PST, Wednesday, December 17
Grey Area (6 Day): 10am PST, Tuesday, December 16

USPS

UPS does not guarentee delivery at Christmastime, but does make every effort to deliver according to their standards. To have a high probability of getting your USPS items (most orders one pound in weight or less) delivered to US addresses on or before Wednesday, December 24, order
before:
Dark Blue Area (1 Day): 8am PST, Tuesday, December 22

Medium Blue Area (2 Day): 8am PST, Friday, December 19
Light Blue Area (3 Day): 10am PST, Thursday, December 18
Click Here for USPS Priority Mail Delivery Schedule… 
(the origin zip code to enter is 98070)

International Shipping

Since 2002, we have shipped our products all over the world. We’ve sent cushion sets to Great Britain, Rin Bells to Brazil and Lay Robes to Japan. International rates are automatically calculated at checkout. We use USPS to ship internationally. Please note: Customs and duties differ in every country we ship to. You, the customer, are responsible for all customs and duties.

Here’s a map of the places we’ve shipped to:

Please email us at office@stillsitting.com with any questions. No matter where on the globe you call home, we are happy to ship you what you need. If you live in Bolivia, Angola or Kazakhstan, we look forward to hearing from you!

Returns and Exchanges

You may return most items you purchase from Still Sitting within 30 days of delivery for a full refund of the purchase cost. If the return is a result of our error, we will refund your return shipping cost. If there is no error on our part, you pay the return shipping. The only items you may NOT return freely are those that are made to order, any robes that we require custom measurements for. If however you are dissatisfied due to an error we have made in your custom-made order, you may return the item within 30 days of delivery, and we will refund your return shipping costs.

Our Samue are a little different – because we know sizing can be difficult, if you would like to exchange for another size of samue, mail the item back to us at your expense, and we’ll mail you the new size at our expense.

Please send your exchange or return to:

Still Sitting
9130 SW Cemetery Road
Vashon, WA 98070